Privacy Policy

This Privacy Policy explains how Mitaa ("we", "us", or "our") collects, uses and protects personal information when you interact with our website and associated services. We are committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.

1. Personal information we collect

"Personal information" means any information relating to an identifiable natural person. We may collect the following categories of personal information:

• Identity and contact data such as your full name, email address, telephone number and organisation name.
• Profile information that you provide when completing forms on our website, such as partnership interests or project details.
• Technical data such as your IP address, device information, browser type and usage statistics collected automatically when you visit our website.

2. How we collect information

We collect information in the following ways:

• Directly from you: when you complete our contact forms, subscribe to newsletters, correspond with us via email, or otherwise provide information to us.
• Automatically: through cookies and similar technologies when you browse our website. This may include analytics information to help us understand how visitors use the site.
• From third‑party sources: for example, when you interact with us via social media platforms or when we receive information from service providers that help us operate the site.

3. How we use your information

We only process personal information for specific and lawful purposes, including:

• To respond to your enquiries, partnership proposals or project requests.
• To provide, operate and improve our digital products, platforms and services.
• To analyse website traffic and usage so we can enhance your experience.
• To comply with legal obligations, resolve disputes and enforce our agreements.
• With your consent, to send occasional updates, newsletters or marketing communications. You can opt out at any time.

4. Consequences of not providing information

You are under no obligation to provide personal information. However, choosing not to supply certain details may result in us being unable to respond to your enquiry, provide services or enter into a partnership with you.

5. Disclosure of information

We do not sell your personal information. We may disclose it to the following categories of recipients:

• Service providers: trusted third parties who support our operations (e.g., hosting providers, analytics and communication tools) but only to the extent necessary to provide their services.
• Partners: when necessary to fulfil a specific request (for example, connecting you with a partner organisation after you request a partnership introduction).
• Authorities: where required by law or to protect our rights and interests.

We require all recipients to respect the confidentiality of your information and to process it in accordance with POPIA.

6. Retention of information

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal and accounting requirements, or resolve disputes. When information is no longer needed, we securely delete or anonymise it.

7. Your rights under POPIA

POPIA grants South African residents several rights regarding their personal information, including the right to:

• Confirm whether we hold personal information about you and to request access to that information【372909849703430†L91-L103】.
• Request the correction or update of your personal information【372909849703430†L91-L103】.
• Withdraw your consent and request restriction or deletion of your personal information【372909849703430†L91-L103】.
• Object to direct marketing and automated decision making【372909849703430†L91-L104】.
• Lodge a complaint with the South African Information Regulator if you believe your privacy rights have been infringed【372909849703430†L91-L104】.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling certain requests.

8. International transfers

We operate primarily in South Africa. However, some of our service providers may process data in other countries. When transferring personal information outside of South Africa, we ensure that appropriate safeguards are in place, such as data processing agreements, to protect your privacy【372909849703430†L129-L133】.

9. Security

We implement reasonable technical and organisational measures to safeguard personal information against loss, theft and unauthorised access. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on our website and indicate the date of the update. Please review this page periodically for any changes.

11. Contact us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:

Mitaa
Email: info@mitaa.co.za
Address: Pretoria, Gauteng, South Africa

Last updated: 24 June 2026